From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!
In the past 150 years, more progress has been made in establishing and redefining the customer experience (CX) than in all of recorded human history. Technology innovation has been the chief catalyst.
After centuries of purely face-to-face and over-the-counter transactions, commercial interactions took a quantum leap forward in 1876…
Read More
0
