China’s e-commerce giants dial back “no-return refunds” amid merchant backlash and regulatory pressure
China’s major e-commerce platforms Taobao, JD.com, Douyin, and Kuaishou, are rolling back their controversial “no-return refund” policy that allowed consumers to get their money back while holding on to the purchased product. The move gives merchants more control in refund disputes and marks a shift in how platforms balance consumer protection with seller rights…
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