Can we do AI, Guest Experience and Human Touch? with César Pérez of Vincci Hotels
Recently, I had the opportunity to sit down with César Pérez, Director of Quality and Sustainability at Vincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on several critical themes in hospitality today—hyper-personalization, employee satisfaction, sustainability, and the role of technology. It made me reflect on how the industry is evolving and…
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