Train Your Hospitality Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling)
It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see…
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