Taobao loosens “refund-only” policy months after introduction
Taobao said it would relax the half-year in operation “refund-only” policy that allows shoppers to get a refund without returning the product, citing as a reason “optimizing the business environment while ensuring consumer rights.” The policy, perceived as being preferential to customers over e-commerce platforms, was a lesson both Taobao and http://JD.comJD.com>…
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